1 How to reserve a hotel through the telephone or e-mail?
Sinohotelreservation.com Booking hot line is 86-10-13621200844. You can simply tell us your need by phone, then we can recommend a proper hotel and reserve for you. Or e-mail us your request via Office@sinohotelreservation.com. We will reply you by our professional and skillful operator to meet your need.

2 How to reserve a hotel through this website ?
First, find the city from the city list website(http://sinohotelreservation.com/index.php?id=169), and then click the city to enter the hotels list of the city. and then click the right hotel to reserve it. You can see details of the hotel with brief introuduction and rate and location. After you decided then click the reserve button. Then fufill the reserve tables, including the hotel information and the guest information. We will recieve your request in a minute.

3 If I knew the name of the hotel, How can I find it from this website?
You can use the great search engin ot the this website. You can serch a hotel by name or location or price or stars. Then you will find and reserve the hotel directly.

 4 How do I know weather my reservation successfully confirmed or not? 
When we received your reservation form, the perfessional and skillful operator will confirm your reservation form ASAP. And they will tell you the result by e-mail. As the notificaions are feedback by e-mail normally, so the correct and a common used email address is needed. Or you can tell us if you would like recieve the notification by Fax or telephone in the reservation form. Otherwise you wont recieve the reply from us in a short time.

5 If the reservation is succeed, How will I check-in by the hotel frond dest?
If your reservation is succeed. You should arrived the hotel within the required timeframe and, just tell the hotel front dest you had a reservation, then tell them your name same as the reservation with your passport.

6 When is the Hotel check-in and check-out time usually?
Generally speaking, a normal hotel check-in and check-out time is around 12:00 noon. Some extra charge is needed if guest arrived before 12:00 noon or check-out after 12:00 noon.Given this situation, guest should tell the fact to the hotel frond dest in advance. In order to avoid causing some unnecessary problems.

7 I reserve a hotel from this website, how can I pay the hotel rate?
When you want to leave the hotel, you can paid the Housing fees directly  to the hotel front desk, with  cash or credit cards is ok. You neednt pay the fees to us.

8 I cant arrive the hotel within the reservation time, what can I do?
 Generally,the hotel will reserve your booking before 18:00 PM, If you cant arrive the hotel before 18:00 with some difficulties. A phone call to the hotel front desk is needed. and tell them your arrival time. If in the busy and hot season, your credit card is need if necessary.

9  How to distinguish the roomtype? 
    Standard room:two single beds or a double bed
    Twin Rooms: two single beds;
    Triples: three single beds
    Family: a double bed and a single bed

10 My reservation is succeed, but the hotel cant find the reserve history, what can I do?
When you arrive at the hotel front desk and tell them your name. But they cant find your reservation, please do not worry in such situation. You should contack us immediately, we will be able to help you solve the problem. (You will recieve our contact information in the confirmation mail. then remember our contack number. You should contact to us in this situation)